Legal

Refund Policy

Last updated: May 6, 2026

Subscriptions

PropFirmConnector is sold as a recurring subscription. Cancellations stop future renewals according to the cancellation settings managed through Stripe.

Refund Requests

Refund requests are reviewed based on account status, provisioning history, and the reason for the request. Approval is not guaranteed unless required by law.

Failed Provisioning

If a paid subscription cannot be provisioned after reasonable troubleshooting, contact support@propfirmconnector.com with the checkout email and subscription details.